SHIPPING & RETURNS
SHIPPING & RETURNS
We ship both fragrance and fashion items to European Union (France, Belgium, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) and UK.
We don’t ship fragrances to the following zones: Corsica, Guadeloupe, French Guinea, Martinique, Mayotte, New Caledonia, French Polynesia, Reunion Island, Saint Barthelemy, Saint Martin, Saint Pierre et Miquelon, Wallis-et-Futuna, Northern Ireland, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Man, Guernsey, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia & Sandwich, Tristan da Cunha, Turks and Caicos Islands, Isle of Man, Channel Islands, Wight, Andorre, Lichtenstein, San Marino, Baleares Islands, Canaries Islands, Ceuta and Melilla, Faroe Islands, Greenland, Åland Islands, Büsingen, Heligoland, Livigno, Campione d’Italia, Lake Lugano; Cerdeña, Sicilia, Archipiélago Toscano, Archipiélago Napolitano, islas Pelagias, Islas Egadas, Islas Eolias, Vatican State, Netherlands Antilles, Azores, Madeira, Monte Athos.
In the USA, Switzerland and Norway, we only ship fashion items (Hawaii and Alaska included).
Fashion products will be shipped in 1-3 working days with DHL for Europe and UK, and in 1-3 working days for USA with FedEx.
Once your parcel has left our warehouse, we will send you a shipping confirmation e-mail.
The shipping is free on all orders.
You won't pay any extra fees as we will take care of any additional customs duties.
You can track your order directly into your account page, in the tab "my orders". Once your order is sent, you will also receive a shipping confirmation email from Nina Ricci, with a tracking link to DHL or FedEx where you can track your order from. Click on this tracking number to access the “Follow my parcel” page of DHL or FedEx website, where you will find the status of your parcel.
You can either track your order directly into your account page, in the tab "my orders", or track your parcel following the link on your e-mail confirmation page to check its status. If your expected delivery date has passed and you still haven’t received it, please contact our Customer Service by e-mail at firstname.lastname@example.org, from Monday to Friday from 10am to 6pm (GMT+2).
We will investigate as soon as possible.
For now, we don't offer the possibility to send your order as a gift. Stay tuned!
If one of your products is damaged, please contact our Customer Service by e-mail at email@example.com, from Monday to Friday from 10am to 6pm (GMT+2).
All purchases are insured against accidental damage and theft while in transit from Nina Ricci e-shop to your address. Once your package has been delivered at and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we may require a signature as proof of delivery.
If you want to change the delivery address, please contact our Customer Service by e-mail at firstname.lastname@example.org, from Monday to Friday from 10am to 6pm (GMT+2). We will do our best to meet your needs. For UPS parcels, you can also go on the UPS website and change it.
If you want to receive an invoice of your order, please contact our Customer Service by e-mail at email@example.com, from Monday to Friday from 10am to 6pm (GMT+2). If your billing address is different from your delivery address, please notify us in your e-mail. Our Customer Service will send your back the invoice by e-mail as soon as possible.
If you are not satisfied with your purchase, you can return to us any product. To return any item, you can use the label inserted in your package within 14 days from the day you received the order. Note that returns are free of charge.
For fashion, the clothes must not have been worn and the label must not have been removed.
You may drop-off your parcel at any DHL Point or FedEx Point.
If your return does not comply with previous terms and conditions, Nina Ricci will be unable to reimburse for the cost of the product(s).
Please note that returns are free of charge from the regions we deliver to
Please note that returns are free of charge from the regions Nina Ricci delivers to. To return your product(s) you can use the pre-paid and pre-filled return label and return an item for free within 14 business days from the day you received the order.
It is not possible to modify an order once it has been confirmed.
Depending on the status of your order, it may be possible to cancel or modify it, although we are unfortunately unable to combine orders or add items to an existing order. To make changes to your order, please contact our Customer Service team as soon as possible, by e-mail at firstname.lastname@example.org, from Monday to Friday from 10am to 6pm (GMT+2).
If your order has already been shipped, it won't be possible to cancel it and you will have to return the order following our return process using the return label inside the package.
If you lost your return label, please contact our Customer Service by e-mail at email@example.com, from Monday to Friday from 10am to 6pm (GMT+2).
We will send you a pre-filled return label that you will have to print.
The refund period can take up to 14 calendar days from the reception of your return at our warehouse. Once we have examined the condition of the returned items, we will notify you by e-mail. Please also note that the refund will be made using the same payment method used for the purchased product.
Exchanges are not possible, we only accept returns.