Shipping & Returns
Shipping & Returns
We ship throughout the continental United States, Hawaii and Alaska. Unfortunately, we don’t ship to military addresses. Additionally, we are unable to ship orders to General Delivery, P.O. Boxes. Orders made to any of these addresses will be cancelled. Note that the below timeframes assume that the weekdays listed are not public holidays. Where the order, and/or delivery date is a public holiday, delivery times will be extended.
Free standard shipping on all orders
• Delivery between 9am-5pm, Monday to Friday
• Orders will be delivered within 5-7 business days. Delivery to Alaska and Hawaii can take up to 7 days.
All purchases are insured against theft and accidental damage while in transit from ninaricci.com to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require a signature as proof of delivery.
We hope you are delighted with your purchase. If you are not satisfied, we would like to help with your return.
Returns must be made within fourteen (14) days of receipt of the Product.
All returned items must be sent in their original packaging, in perfect condition, unused, unworn, and with all tags attached to them. Any personalized or altered products, or products that are returned damaged, used, incomplete or soiled, will not be refunded and will only be returned to you at your expense. If your return does not comply with the above terms and conditions, Nina Ricci will be unable to reimburse you for the cost of the product(s).
To begin a return, contact Customer Service at firstname.lastname@example.org. Our Customer Service team is available Monday to Friday from 10AM to 6PM Eastern Standard Time, holidays excluded. Please note that returns are free of charge from the regions we deliver to.
Once your package has been prepared, please schedule a collection with FedEx: call 0 820 12 38 00. You will be refunded to your original form of payment within fourteen (14) days of receipt of your returned product(s) by our Customer Service team.
All discounted and sale items are final sale and are not eligible for refunds or exchanges.
If you have received an incorrect order, damaged or faulty product or you have experienced an allergic reaction please contact our Customer Service team at email@example.com including your name and order number. Our Customer Service team is available from 10AM to 6PM Eastern Standard Time (Monday-Friday).