Terms & Conditions of Sale

The seller company depends on the category of the products purchased, in particular: 
 
- Fashion Products: PUIG FRANCE S.A.S. (hereinafter, the “Company”) is a French company whose registered office is located in 65-67 Avenue des Champs Elysées 75008, Paris (France) incorporated in the commercial register of Paris under the number (SIREN) nº 380681833. 

- Fragrance Products: ANTONIO PUIG S.A. is a Spanish company incorporated and registered in Spain whose registered office at Plaça d ’Europa 46-48, 08902, Hospitalet de Llobregat (Barcelona), which is registered in the commercial register of Barcelona under number A08158289, with VAT nº: ESA08158289. 

For further information, please contact the aforementioned companies (hereinafter, jointly referred as to “the “Company”) at:  contact@ninaricci.com.

These are the general terms and conditions of sale of the Company (hereafter the “Terms and Conditions of Sale”) which apply to any sales by Company and purchases by final consumers (for personal use only) of products carrying the Company's trademarks (hereafter the “Products”) offered for sale on the Company's website www.ninaricci.com (hereinafter the "Website"). 

Please note that Company carries out delivery of its Products in the following locations: 

- Fashion Products: France, Belgium, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Norway. 

- Fragrance Products: Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden. Unfortunately, we don’t ship to Corsica, Guadeloupe, French Guinea, Martinique, Mayotte, New Caledonia, French Polynesia, Reunion Island, Saint Barthelemy, Saint Martin, Saint Pierre et Miquelon, Wallis-et-Futuna, Andorra, Lichtenstein, San Marino, Baleares Islands, Canaries Islands, Ceuta, Melilla, Faroe Islands, Greenland, Åland Islands, Büsingen, Heligoland, Livigno, Campione d’Italia, Lake Lugano, Cerdeña, Sicilia, Archipiélago Toscano, Archipiélago Napolitano, islas Pelagias, Islas Egadas, Islas Eolias, the Vatican State, Netherlands Antilles, Monte Athos, Azores, Madeira. Additionally, we are unable to ship orders to General Delivery, P.O. Boxes. 

You are responsible for ensuring that you are a resident of a country and region that can receive deliveries of Products. If you do not reside in any of these countries, you will be responsible for organizing the collection or shipment of your Product(s) in or from any of the countries where the Company offers the delivery of its Products on the Website.   

All sales of Products carried out through the Website are subject to these Terms and Conditions of Sale, which the customer expressly accepts when placing any order(s). Euro remains the applicable currency for all and any orders placed by consumers irrespective of their location. 

These Terms and Conditions of Sale may be modified or updated by Company at any time; the Terms and Conditions of Sale applicable to an order placed by a customer are those in force on the day on which the order is placed. 

These Terms and Conditions of Sale form an integral whole with our Terms and Conditions of Use, our Privacy Policy and our Cookies Policy. 

While taking the utmost care to ensure the maximum degree of accuracy as regards the information on the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics and composition, etc.) offered for sale on the Website, and regularly updating said information, descriptions and data, the Company cannot exclude any non-substantial errors.  

Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors.  

Products are offered for sale within the limits of their availability. If, despite the Company's vigilance, the Products ordered are permanently not available, the Company shall immediately inform the customer of this by any appropriate means (telephone or e-mail) as soon as possible and shall promptly refund the customer the amounts paid in relation to the order. 

4.1 General  

The Products offered on this Website are intended for final consumers established in the countries and territories set forth in Article 2, excluding the regions set forth in Article 2. 

The Products are sold to end-consumers for private and personal use only. The Company expressly prohibits purchase for business or re-sale purposes. The Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by customer. 

In order to place an order on the Website, the customer must have reached the age of majority, enjoy legal capacity and hold a debit or credit card or any other payment instrument accepted on the Website (as indicated at the time of validating the order). 

The customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up to date. Failing this, the Company reserves the right to cancel the order and the corresponding payment. 

The Company will not be responsible for any consequences resulting from inaccurate information provided by the customer. 

It is expressly agreed between the Company and the customer that the Company may retain any customer e-mails or other information provided by customer in accordance with the terms of the Privacy Policy.   

The Company will also be entitled to refuse any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of any previous order; (ii) that is not compliant with these Terms and Conditions of Sale; or (iii) where our risk assessment systems detect anomalous purchases or transactions suspected of fraud. 

4.2 Place an order  

Step n°1: Selection of the Products 

On the Website, the customer selects the Product(s), the required quantity and, as the case may be, the relevant size, format or color and adds the selected Products to its shopping cart by clicking on the “ADD TO CART” button. 

Step n°2: Verification of the selected Products 

The customer may freely modify their online “ADD TO CART” containing the Products selected, remove a Product initially selected, modify the quantities ordered or alternatively add a Product to their online “ADD TO CART”. The price of the Products selected will be automatically displayed in the “ADD TO CART”. The availability and prices of the items contained in the shopping cart are subject to change, and the customer shall be bound by the availability and final price applicable at the time the “CONFIRM” option is selected. 

Step n°3: Order validation 

Once the customer has made their selection and wishes to validate the contents of their “CART” they must click the “CONFIRM” or “CONTINUE TO SHIPPING” or "CONTINUE TO PAYMENT" button. 

The customer must validate: 

• the delivery address 

• the billing address of payment method used for purchase  

• the shipping method opted for 

• the chosen payment method 

At this stage, if available, the customer could add a promotional code (e.g., WELCOME10) which would apply a promotion. Promotions might be a discount, a gift with purchase (GWP), or another perk. Please check Article 11 of these Terms and Conditions of Sale for additional information regarding discount codes, offers and promotions.  

The customer must abide by the terms and conditions of the offer (e.g., first order only, non-stackable, minimum order quantity, etc). If the promotion’s conditions are not met (e.g., an item is removed from the basket bringing order total below minimum required), the promotional code will automatically be removed/invalidated. 

Once all this information has been duly fulfilled and validated, the price of the Products, and, as the case may be the extra shipping costs and sales tax as applicable, will be automatically displayed on the Website and the customer must click on the “CONTINUE TO PAYMENT” button. 

After communicating the required payment information, the customer can review the order. If a customer wants to change any of the information, they have a chance to go back and edit the delivery address, shipping method or chosen payment method. If the information is correct, the customer can then click on the "PAY NOW" button in order to process payment. 

The customer must expressly accept these Terms and Conditions of Sale, to which the customer finds an express link, by checking the box "I agree with the Terms and Conditions of Sale" and submit his/her binding offer.  

Once payment has successfully been processed the customer will then see his/her order number displayed. 

Step n°4: Acknowledgement of receipt of the order 

The Company will acknowledge having received the order by means of an e-mail sent to the email address communicated by the customer. This confirmation e-mail will contain the ordering and customer information and/or, where relevant, any difficulties concerning the order (availability of the Products, delivery timeframes or payment difficulty).  

The order is final once a confirmation e-mail without reservations has been sent to the customer. 

Step n°5: Acceptance e-mail 

The orders are binding on the Company and the customer once an acceptance e-mail without reservations has been sent to the customer. Upon this acceptance by the Company, the Company and the customer have concluded a binding sales contract on the basis of the terms of the order, the acceptance and these Terms and Conditions of Sale. 

Step n°6: Dispatching of the Product(s) 

At the time of dispatching the Products to the delivery address chosen by the customer the Company will generate an email informing customer of said dispatch. 

The prices displayed on the Website are given in Euros (€) and include any applicable sales tax. Once customer has entered their delivery address, the final price, including any applicable sales tax, will be displayed.  

The amount of the delivery or extra transport costs, if any, will be automatically displayed on the Website at the time of the validation of the order. 

The prices of the Products are those in effect on the date of placing the order. 

The Company try very hard to ensure that all information on this Website is accurate.  However, just occasionally, an error can occur.  If the Company discovers an error in the price or description of a Product you have ordered, the Company will tell you and ask you whether you wish to continue with your order at the correct price or cancel it.  The Company may also in its sole discretion choose not to provide you with the Product or service if there has been an error in its description or price. The Company are not obliged to supply Products at the incorrect price. 

The Company reserves the right to adjust prices, offers, Products and its specifications at its sole discretion at any time. Any adjustment in price will not affect the price of any Products which you have already ordered and which the Company has accepted. 

The Customer's purchases must be paid by one of the payment methods displayed on the Website. 

By completing a transaction on the Website, customer is providing consent for their card to be charged.  The customer's payment card will then be debited after verification of its identification and banking information. If, for any reason whatsoever, the payment is declined, the order will not be registered by the Company and will be cancelled. 

The Company reserves the ownership of the Products until the full price of the Products has been paid to the Company, i.e. once the payment by customer has been successfully made. 

In case of multiple Products (Fashion and Fragrance) purchased in one order, the customer’s payment will be directly processed by Puig France S.A.S. 

Products will be delivered to the delivery address indicated by the customer at the time of placing the order using the delivery method specified, provided that such delivery address is located in one of the countries where the Company offers delivery of its Products (see Article 2). The Company bears no responsibility for any missing/erroneous delivery information provided by customer.  

The Products ordered will be dispatched by the Company by a postal carrier or parcel delivery service of its selection for delivery on the date or within the estimate timeframe indicated on the Website and in the confirmation e-mail. In the event delivery within the estimated time frame is not possible, the Company will inform customer of such delay and will propose another delivery date or provide alternative options.  

The Company shall not be liable for any delay or failure to comply with its obligations under these Terms and Conditions of Sale if such delay or failure arises from circumstances beyond the Company’s reasonable control. This provision does not affect the consumer's right to receive the product within a reasonable time. 

Title to the Products shall be transferred to the customer upon delivery.   

The customer may elect to return any items ordered on the Website within the following periods: 14 calendar days from the receipt of the Products by customer, or in case of multiple Products purchased in one order, 14 calendar days from the receipt of the last of the Products.  

Procedure for returning Products: 

Products cannot be returned in-store. Products can be returned by following the steps of the return procedure required by the Company, as described on the Website. 

The customer will bear the direct costs of returning such items and will be liable for any diminished value of the returned goods resulting from handling the items (except when such handling was necessary to establish the nature, characteristics, and functioning of the items). 

The return of the Products must be made by the customer: 

• Customer must notify the Company of their decision to return the Products via this form.  

• Customer must return the Products within fourteen (14) calendar days customer notifying the Company of customer’s decision to return the Products;  

• Customer must return the Products in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, certificate of authenticity, etc.) and the delivery slip enclosed with the Products delivered. Note that if Products returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.  

• For the return of leather Products, Products should be returned unused, with all tags attached and with all packaging (including any dust bags and plastic packaging). 

The Company does not assume ownership of the returned Product until it is received at the return address.  

Reimbursement for the price invoiced for any Products returned will be processed by crediting original payment method used for the purchase. Refund will be completed within (14) days from the date the Company receives the returned Product.  

The Company will not accept (i) any personalised, revised or altered Products, (ii) any Products that are in a damaged, used, incomplete or soiled condition for exchange or return, nor (iii) any Products that are not eligible for return for hygiene or health protection reasons if they have been unsealed after delivery.  

Where permitted under applicable law, all items marked as "final sale" on the Website are ineligible for return, refund or exchange. 

Apart from other legal rights, Customers are entitled to a post-sale warranty that can be exercised within a period of three (3) years (customers in other Member States of the European Union, except where exceptions apply, generally have a legal warranty of two years) from the date of delivery of the product if the product is defective or do not conform to what has been advertised, pursuant to European Directives 2019/771 and 2019/770, transposed into national legislation of Member States. 

Consumers located outside the European Union will enjoy the legal warranties set out by their corresponding local laws. This Terms and Conditions of Sale shall not affect your rights as a consumer as granted by your local laws.   

You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified. 

When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded. 

The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued. 

Only one discount voucher may be used per order. 

Category and product exemptions may apply for discounts and promotions. 

We do not do price adjustments on any sale items. 

All intellectual and industrial property rights related to the content, design, and source code of the Website, including but not limited to the trademarks, logos, trade names, designs, images, texts, graphics, photographs, software, databases, and other elements displayed on the Website (collectively, the "Intellectual Property Rights"), are the exclusive property of the Company or have been licensed to the Company by their respective owners.Nothing herein shall be construed as granting customer any right, title or interest in or to the Intellectual Property Rights. 

The use, reproduction, distribution, public communication, transformation, or any other form of exploitation, whether for commercial or personal purposes, of any of the elements protected by the Intellectual Property Rights, without the prior express written consent of the Company, is strictly prohibited. Additionally, the customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever. 

The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on following link, and to access and use the Website in accordance with the terms set out therein. 

The personal data collected is limited to such data strictly necessary to register the customer on the Website and/or process customer order(s). Customer's personal data may be communicated to third parties contracted with the Company to provide services necessary to register customer on the Website and process any order(s). 

Personal data collected by the Company is governed by the Company’s Privacy Policy. 

To the maximum extent allowed by applicable law, and without affecting your rights as a consumer, the Company shall not be liable for (i) any losses not attributable to a breach on its part, (ii) business losses (including loss of profit, revenue, contracts, anticipated savings, data, goodwill, or unnecessary expenses incurred), or (iii) any indirect or consequential losses that were not reasonably foreseeable by both parties at the time the sales contract for the products was concluded. 

The laws of certain countries may not allow some or all of the limitations of liability set forth above. If such laws are applicable, some or all of these limitations may not apply to you. Furthermore, such laws may grant you additional rights beyond those provided herein. 

Nothing in these Terms and Conditions of Sale shall limit or exclude the Company’s liability in the event of misrepresentation, or for death or personal injury caused by the Company’s negligence or willful misconduct. 

Consumers are entitled to the conformity guarantee under applicable law, which requires the delivered products to conform to the contract (Legal Warranty). For more information on the Legal Warranty, please refer to Article 9. 

The Company shall not be liable to any customer for any delay or failure to perform any obligation hereunder if the delay or failure is due to events that are beyond the Company's control including, but not limited to, strike, blockade, war, act of terrorism, riot, pandemic, state of alarm, imposition of trade restrictions, natural disaster or refusal of a license by a government agency. 

The Company will inform the customer of any such event by providing notice no later than at the latest thirty days of its occurrence. If the corresponding suspension of the Company's performance of its obligations continues for more than thirty (30) days, the customer or Company, by providing notice to the other, may cancel any order(s) affected by such a delay. In the case of such cancellation, the customer will be reimbursed by the Company as soon as possible by crediting the debit/credit card used for the relevant purchase.  

Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable. 

These Terms and Conditions of Sale are governed by and construed in accordance with the laws of Spain. Any disputes arising from or related to these Terms and Conditions of Sale shall be submitted to the non-exclusive jurisdiction of the courts of Barcelona. However, this shall not affect the rights consumers may have under mandatory consumer protection laws of their country of residence, which may allow them to bring claims in the courts of their home jurisdiction. 

Last update: January 2026 

© PUIG FRANCE SAS. All rights reserved.