Terms and Conditions of Sale

The seller company depends on the category of the products purchased, in particular: 
 
- Fashion Products: PUIG FRANCE S.A.S. (hereinafter, the “Company”) is a French company whose registered office is located in 65-67 Avenue des Champs Elysées 75008, Paris (France) incorporated in the commercial register of Paris under the number (SIREN) nº 380681833. 

- Fragrance Products: ANTONIO PUIG S.A. is a Spanish company incorporated and registered in Spain whose registered office at Plaça d ’Europa 46-48, 08902, Hospitalet de Llobregat (Barcelona), which is registered in the commercial register of Barcelona under number A08158289, with VAT nº: ESA08158289. 

For further information, please contact the aforementioned companies (hereinafter, jointly referred as to “the “Company”) at: contact@ninaricci.com

These are the general terms and conditions (hereafter the “Terms and Conditions of Sale”) which apply to any online sales by Company and purchases by end consumers in United Kingdom (for domestic and private, personal use only) of products carrying the Company’s trademarks (hereafter the “Products”) offered for sale on the website www.ninaricci.com (hereinafter the "Website"). 

Please note that the Company carries out delivery and return of its Products only in the UK, (meaning England, Wales and Scotland), this specifically excludes the following regions and territories: Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Man, Guernsey, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia & Sandwich, Tristan da Cunha, Turks and Caicos Islands, Isle of Man, Channel Islands, Wright.

Also note that the Company does not ship to P.O. Boxes, Military Bases and General Delivery. 

You are responsible for ensuring that you are a resident of a country and region that can receive deliveries of Products. If you are not, you will be responsible for organizing the collection or shipment of your Product(s) in or from any of the countries where the Company offers the delivery of its Products on the Website.   

All sales of Products carried out through the Website are subject to these Terms and Conditions of Sale, which the customer expressly accepts when placing any order(s). GBP (£) remains the applicable currency for any orders placed by consumers irrespective of their location. 

These Terms and Conditions of Sale may be modified or updated by Company at any time; the Terms and Conditions of Sale applicable to an order placed by a customer are those in force on the day on which the order is placed. These Terms and Conditions of Sale may have changed since the date of the customer’s last order so please read them carefully. These Terms and Conditions of sale were last modified on the date shown at the end of these Terms and Conditions of Sale. 

These Terms and Conditions of Sale form an integral whole with our Terms and Conditions of Use, our Privacy Policy and our Cookies Policy. 

While taking the utmost care to ensure the maximum degree of accuracy as regards the information on the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics and composition, etc.) offered for sale on the Website, and regularly updating said information, descriptions and data, the Company cannot exclude any non-substantial errors.  

Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors.  

Products are offered for sale within the limits of their availability. If, despite the Company's vigilance, the Products ordered are permanently not available, the Company shall immediately inform the customer of this by any appropriate means (telephone or e-mail) as soon as possible and shall promptly refund the customer the amounts paid in relation to the order. 

4.1 General  

The Products offered on this Website are intended for final consumers established in the countries and territories set forth in Article 2, excluding the regions set forth in Article 2. 

The Products are sold to end-consumers for private and personal use only. The Company expressly prohibits purchase for business or re-sale purposes. The Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by customer. 

In order to place an order on the Website, the customer must have reached the age of majority and enjoy legal capacity in the country in which they reside and hold a debit or credit card or any other payment instrument accepted on the Website (as indicated at the time of validating the order). 

The customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up to date. Failing this, the Company reserves the right to cancel the order and the corresponding payment. 

The Company will not be responsible for any consequences resulting from inaccurate information provided by the customer. 

The Company may retain any customer e-mails or other information provided by customer in accordance with the terms of the Privacy Policy.   

The Company will also be entitled to refuse any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of any previous order; (ii) that is not compliant with these Terms and Conditions of Sale, (iii) where our risk assessment systems detect anomalous purchases or transactions suspected of fraud, or in its sole discretion, without providing any reason. Cancellation may occur even after an acknowledgement of receipt of the order has been issued. If the Company refuses or cancels an order the Company shall notify the customer via email and any payment already made will be refunded as soon as possible and in any event within 14 days of the Company’s notification. 

4.2 Place an order  

Step n°1: Selection of the Products 

On the Website, the customer selects the Product(s), the required quantity and, as the case may be, the relevant size, format or color and adds the selected Products to its shopping cart by clicking on the “ADD TO CART” button. 

Step n°2: Verification of the selected Products 

The customer may freely modify their online “ADD TO CART” containing the Products selected, remove a Product initially selected, modify the quantities ordered or alternatively add a Product to their online “ADD TO CART”. The price of the Products selected will be automatically displayed in the “ADD TO CART”. The availability and prices of the items contained in the shopping cart are subject to change, and the customer shall be bound by the availability and final price applicable at the time the “CONFIRM” option is selected. 

Step n°3: Order validation 

Once the customer has made their selection and wishes to validate the contents of their “CART” they must click the “CONFIRM” or “CONTINUE TO SHIPPING” or "CONTINUE TO PAYMENT" button. 

The customer must validate: 

• the delivery address 

• the billing address of payment method used for purchase  

• the shipping method opted for 

• the chosen payment method 

At this stage, if available, the customer could add a promotional code which would apply a promotion. Promotions might be a discount, a gift with purchase (GWP), or another perk. Please check Article 11 of these Terms and Conditions of Sale for additional information regarding discount codes, offers and promotions.  

The customer must abide by the terms and conditions of the offer (e.g., first order only, non-stackable, minimum order quantity, etc). If the promotion’s conditions are not met (e.g., an item is removed from the basket bringing order total below minimum required), the promotional code will automatically be removed/invalidated. 

Once all this information has been duly fulfilled and validated, the price of the Products, and, as the case may be the extra shipping costs and sales tax as applicable, will be automatically displayed on the Website and the customer must click on the “CONTINUE TO PAYMENT” button. 

After communicating the required payment information, the customer can review the order. If a customer wants to change any of the information, they have a chance to go back and edit the delivery address, shipping method or chosen payment method. If the information is correct, the customer can then click on the "PAY NOW" button in order to process payment. 

The customer must expressly accept these Terms and Conditions of Sale, to which the customer finds an express link, by checking the box "I agree with the Terms and Conditions of Sale" and submit his/her binding offer.  

Once payment has successfully been processed the customer will then see his/her order number displayed. 

Step n°4: Acknowledgement of receipt of the order 

The Company will acknowledge having received the order by means of an e-mail sent to the email address communicated by the customer. This confirmation e-mail will contain the ordering and customer information and/or, where relevant, any difficulties concerning the order (availability of the Products, delivery timeframes or payment difficulty).  

The order is final once a confirmation e-mail without reservations has been sent to the customer. 

Step n°5: Acceptance e-mail 

The orders are binding on the Company and the customer once an acceptance e-mail without reservations has been sent to the customer. Upon this acceptance by the Company, the Company and the customer have concluded a binding sales contract on the basis of the terms of the order, the acceptance and these Terms and Conditions of Sale. 

Step n°6: Dispatching of the Product(s) 

At the time of dispatching the Products to the delivery address chosen by the customer the Company will generate an email informing customer of said dispatch.  

The prices displayed on the Website are given in GBP (£) and include any applicable sales tax. Once customer has entered their delivery address, the final price, including any applicable sales tax, will be displayed.  

The amount of the delivery or extra transport costs, if any, will be automatically displayed on the Website at the time of the validation of the order. 

The prices of the Products are those in effect on the date of placing the order. 

The Company tries very hard to ensure that all information on this Website is accurate.  However, just occasionally, an error can occur.  If the Company discovers an error in the price or description of a Product you have ordered, the Company will tell you and ask you whether you wish to continue with your order at the correct price or cancel it.  The Company may also in its sole discretion choose not to provide you with the Product or service if there has been an error in its description or price. The Company are not obliged to supply Products at the incorrect price. 

The Company reserves the right to adjust prices, offers, Products and its specifications at its sole discretion at any time. Any adjustment in price will not affect the price of any Products which you have already ordered and which the Company has accepted. 

The Customer's purchases must be paid by one of the payment methods displayed on the Website.  

If the Customer choses payment by credit card, he/she must provide his/her credit card number and/or his/her bank details by filling in the online payment form. The transaction will then be executed by the Customer in accordance with secure banking standards, by communicating their credit or debit card number and/or bank details; the Customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The authorization to debit the Customer's account is always given only for the amount of the Products bought including applicable sales taxes and duties and plus the amount of the delivery or extra transport costs (if any). The Customer's credit or debit card will then be debited after verification of its identification and banking information. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the Customer proves to be impossible, the order will not be registered by the Company and/or will be cancelled. 

The Company reserves ownership of the Products until the full price of the Products has been paid to the Company, e.g., once the price has effectively been debited from the Customer’s bank account. If you want an invoice, please contact us and indicate your VAT identification number, full name, full address and order number. We will review your details and send back your invoice. In case of multiple Products (Fashion and Fragrance) purchased in one order, the customer’s payment will be directly processed by Puig France S.A.S. 

Products will be delivered to the delivery address indicated by the customer at the time of placing the order using the delivery method specified, provided that such delivery address is located in one of the countries where the Company offers delivery of its Products (see Article 2). The Company bears no responsibility for any missing/erroneous delivery information provided by customer.  

The Products ordered will be dispatched by the Company by a postal carrier or parcel delivery service of its selection for delivery on the date or within the estimate timeframe indicated on the Website and in the confirmation e-mail. In the event delivery within the estimated time frame is not possible, the Company will inform customer of such delay and will propose another delivery date or provide alternative options.  

The Company shall not be liable for any delay or failure to comply with its obligations under these Terms and Conditions of Sale if such delay or failure arises from circumstances beyond the Company’s reasonable control. This provision does not affect the consumer's right to receive the product within a reasonable time. Title to the Products shall be transferred to the customer upon delivery.   

Subject to the provisions of the following terms, the customer may cancel the order and elect to return the ordered Products on the Website within the following periods: 14 calendar days from the receipt of the Products by customer, or in case of multiple Products purchased in one order, 14 calendar days from the receipt of the last of the Products.  

Procedure for returning Products: 

Products cannot be returned in-store. Products can be returned by following the steps of the return procedure required by the Company, as described on the Website. 

The customer will bear the direct costs of returning such items and will be liable for any diminished value of the returned goods resulting from handling the items (except when such handling was necessary to establish the nature, characteristics, and functioning of the items). 

The return of the Products must be made by the customer in accordance with the following: 

- Customer must notify the Company of their decision to return the Products by email at contact@ninaricci.com. To do so, Customer may, without being obliged to do so, use the standard withdrawal form available at the end of these Terms and Conditions of Sale; 

- Customer must return the Products within fourteen (14) calendar days of the customer notifying the Company of customer’s decision to return the Products;  

- Customer must return the Products in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, certificate of authenticity, etc.) and the delivery slip enclosed with the Products delivered. Note that if Products returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.  

- For the return of leather Products, Products should be returned unused, with all tags attached and with all packaging (including any dust bags and plastic packaging). 

If the customer cancels their order in accordance with the above provisions the Company will refund to the customer the full price of the returned Products paid including delivery charges, except that the Company may reduce the refund (excluding delivery costs) to reflect any reduction in the value of the Products caused by the customer’s use or handling of the Products. The Customer shall be responsible for the cost of the return of the products to the Company. 

The Company is only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore, if the customer has chosen a more expensive form of delivery when ordering (e.g. nominated day delivery) the Company will not pay the difference between this method of delivery and the Company’s least expensive method of delivery. 

The Company does not assume ownership of the returned Product until it is received at the return address.  

Reimbursement for the price invoiced for any Products returned will be processed by crediting original payment method used for the purchase. Refund will be completed within (14) days from the date the Company receives the returned Product or receipt of evidence that the products have been returned.  

You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for ensuring any returned products reach us in a saleable condition. 

A right to cancel and receive a refund does not apply to orders for products that have been personalised or made to a customer’s specifications. 

If Products are returned in a revised or altered, incomplete or soiled condition or have been damaged then the Company is entitled to reduce any applicable refund by an amount equal to the diminished value in the returned products or refuse an exchange. 

The Company reserves its right to refuse a refund or exchange for any returns which fail to arrive and where no proof of postage or tracking has been provided by the customer. 

This does not affect a customer’s statutory rights. If there is a fault with the Products delivered, then please see Article 9 below. 

If the Products delivered are not the Products that were ordered, the customer shall:  

- inform the Company as soon as possible by email explaining why the Product is not in conformity with the order. 

- return the concerned Product(s) in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s). If the customer damages the products, this might lead to liability and claims for damages for the Company.  

- follow the steps of the return procedure suggested by the Company, as described on the Website. 

The costs of returning the Product(s) will however be borne by the Company, only if the customer is right in claiming that the Product returned is not compliant with their order, and subject to providing evidence of said costs to the Company. They will then be reimbursed by crediting the customer's bank account accordingly. 

If it is not possible to exchange or repair the returned Product, reimbursement of the price invoiced for non-compliant Products that have been returned will be effected by crediting the customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned Products. 

Under no circumstances shall the restitution, exchange or reimbursement be requested and/or performed in a physical store. 

The mechanism described in this provision shall not restrict the customer's statutory warranty rights (see Article 10 below) or withdrawal right (see Article 8 above). 

The customer is entitled to statutory warranty rights for defects pursuant to the applicable legal provisions, in particular the Consumer Rights Act 2015.   

You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified. 

When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded. 

The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued. 

Only one discount voucher may be used per order. 

Category and product exemptions may apply for discounts and promotions. 

We do not do price adjustments on any sale items. 

The Company’s products and trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos displayed on the Website, are and will remain the exclusive property of the Company. Any contents published on the Website are protected by copyrights. 

Nothing herein shall be construed as granting customer any right, title or interest in the trademarks, copyrights, products, distinctive signs of the Company, and any intellectual property rights attached to thereto. 

The customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever. 

The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on following link Terms and Conditions of Use.

The Company collects the following personal data: customer's name, e-mail address, telephone number, the address of the customer's usual place of residence, the delivery address, and payment card information. 

The personal data collected is limited to such data strictly necessary to register the customer on the Website and/or process customer order(s). The customer's personal data may be communicated to third parties contracted with the Company to provide services necessary to register customer on the Website and process any order(s). 

Personal data collected by the Company is governed by the Company’s Privacy Policy. 

The Company will not be liable for damage resulting from customer’s purchase of the Products unless such damage is directly attributable to the Company’s negligence, fraudulent action, fraudulent misrepresentation, or wilful misconduct, or the Company’s breach of these Terms and Conditions of Sale where such liability cannot be limited or excluded by law.  

The Products are sold to end-consumers for personal use only. The Company expressly prohibits purchase for business or re-sale purposes. the Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by customer. 

The Company will not be responsible for any indirect damages resulting from the use of the Products by customer or any third party. The loss or impossibility to use Products due to events beyond the Company’s control will not give rise to any claim for reimbursement or indemnification by the Company. 

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY’S LIABILITY EXCEED THE TOTAL AMOUNT PAID TO THE COMPANY BY YOU.  

The Website, content provided through the Website, and all technology, software, materials, data, or images provided or used by or on our behalf or Company's licensors in connection with the Website are provided “as is” and on an “as available” basis. Except as expressly set forth herein, Company makes no other representation or warranty of any kind, whether express, implied, statutory, or otherwise with respect to the offerings on the Website. Except to the extent prohibited by applicable law, Company disclaims all implied warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing, performance, or trade usage. Company will not be held responsible for (i) any errors, inaccuracies, or service interruptions, including power outages or system failures; or (ii) any unauthorised access to, use of, or alteration of, or deletion, destruction, damage, or loss of, any data, images, text, or other information or content. Company may discontinue any aspect of the Website, or may change the nature, features, functions, scope, or operation of the Website at any time. 

The Company shall not be liable to any customer for any delay or failure to perform any obligation hereunder if the delay or failure is due to events that are beyond the Company's control including, but not limited to, strike, blockade, war, act of terrorism, riot, pandemic, state of alarm, imposition of trade restrictions, natural disaster or refusal of a license by a government agency. 

The Company will inform the customer of any such event by providing notice no later than at the latest thirty days of its occurrence. If the corresponding suspension of the Company's performance of its obligations continues for more than thirty (30) days, the customer or Company, by providing notice to the other, may cancel any order(s) affected by such a delay. In the case of such cancellation, the customer will be reimbursed by the Company as soon as possible by crediting the debit/credit card used for the relevant purchase.  

Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable. 

The Terms and Conditions of Sale are submitted to English Law. In case of any dispute between the Company and the customer, where the dispute is not resolved amicably, such dispute shall be submitted to the competent courts of England and Wales unless you live in Scotland or Northern Ireland in which case the relevant law will apply and you may choose to take action against the Company in your local courts. 

The customer has also the possibility to bring the matter before an independent dispute resolution body. If you are based in the UK, you may contact the UK’s International Consumer Centre (UKICC) for help and advice: https://www.ukecc.net/. 

Last update: January 2026 

© PUIG FRANCE S.A.S. All rights reserved.