SHIPPING & RETURNS
SHIPPING & RETURNS
We ship both fragrance and fashion items to European Union (France, Belgium, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden) and UK.
We don’t ship fragrances to the following zones: Corsica, Guadeloupe, French Guinea, Martinique, Mayotte, New Caledonia, French Polynesia, Reunion Island, Saint Barthelemy, Saint Martin, Saint Pierre et Miquelon, Wallis-et-Futuna, Northern Ireland, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Man, Guernsey, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia & Sandwich, Tristan da Cunha, Turks and Caicos Islands, Isle of Man, Channel Islands, Wight, Andorre, Lichtenstein, San Marino, Baleares Islands, Canaries Islands, Ceuta and Melilla, Faroe Islands, Greenland, Åland Islands, Büsingen, Heligoland, Livigno, Campione d’Italia, Lake Lugano; Cerdeña, Sicilia, Archipiélago Toscano, Archipiélago Napolitano, islas Pelagias, Islas Egadas, Islas Eolias, Vatican State, Netherlands Antilles, Azores, Madeira, Monte Athos.
In the USA (Hawaii and Alaska included), Switzerland, Norway, Cyprus, Latvia, Lithuania, Malta, Romania and Slovenia we only ship fashion items.
Please note: if your order contains both perfume and fashion items, you will receive two separate packages that may not arrive on the same day. Our perfume orders are handled by UPS, while our fashion orders are handled by DHL for Europe and UK, and by FedEx for USA. You will find all the details below.
FRAGRANCE ORDERS - UPS
Fragrance products will be shipped by UPS with the following delivery times:
- Austria : 3-6 days
- Bulgaria : 5-8 days
- Croatia : 4-7 days
- Czech Republic : 3-6 days
- Denmark : 4-7 days
- Estonia : 4-7 days
- Finland : 4-7 days
- Germany : 3-6 days
- Hungary : 4-7 days
- Ireland : 5-8 days
- Italy : 3-6 days
- Luxembourg : 3-6 days
- Netherlands : 3-6 days
- Portugal : 2-5 days
- Slovakia : 4-7 days
- Spain : 2-5 days
- Sweden : 4-7 days
- Greece : 4-7 days
- Poland : 4-7 days
- United Kingdom: 3-5 days
FASHION ORDERS - DHL & FedEx
Fashion products will be shipped in 1-3 working days with DHL for Europe and UK, and in 1-3 working days for USA with FedEx.
Once your parcel has left our warehouse, we will send you a shipping confirmation e-mail. Our carriers will send a notification e-mail as well, with an expected delivery date, and from that on will update on the status of the parcel.
You can track your order here.
The shipping is free on all orders.
You won't pay any extra fees as we will take care of any additional customs duties.
You can either track your order directly into your account page, in the tab "my orders", or track your parcel following the link on your e-mail confirmation page to check its status. If your expected delivery date has passed and you still haven’t received it, please contact our Customer Service by e-mail at firstname.lastname@example.org, from Monday to Friday from 10am to 6pm (GMT+2).
We will investigate as soon as possible.
For now, we don't offer the possibility to send your order as a gift. Stay tuned!
All purchases are insured against accidental damage and theft while in transit from Nina Ricci e-shop to your address. Once your package has been delivered at and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we may require a signature as proof of delivery.
If you want to change the delivery address, please contact our Customer Service by e-mail at email@example.com, from Monday to Friday from 10am to 6pm (GMT+2). We will do our best to meet your needs. For UPS parcels, you can also go on the UPS website and change it.
If you want to receive an invoice of your order, please contact our Customer Service by e-mail at firstname.lastname@example.org, from Monday to Friday from 10am to 6pm (GMT+2). If your billing address is different from your delivery address, please notify us in your e-mail. Our Customer Service will send your back the invoice by e-mail as soon as possible.
If you are not satisfied with your purchase, you can return to us any product. To return any item, you can use the label inserted in your package within 14 days from the day you received the order ; extended to 30 days for orders shipped to Germany. Note that returns are free of charge.
Please note: if your order is a mixed fashion and perfume order, you have received two separate packages with two different return labels. Make sure to use the return label corresponding to the product(s) you want to return, so that we can receive your order in the right warehouse.
Note that all returned fragrances should be sent in their original packaging, unopened in perfect condition, unused, sealed and accompanied by all the samples and gift with purchase and documents provided with them at the time of delivery. Any personalized, revised or altered product, or any product retuned in a damaged, used, unsealed, incomplete or sailed condition, may not be refund.
You may drop-off your parcel at any UPS Access Point.
For fashion, the clothes must not have been worn and the label must not have been removed.
You may drop-off your parcel at any DHL Point (Europe and UK orders) or FedEx Point (USA orders only).
If your return does not comply with previous terms and conditions, Nina Ricci will be unable to reimburse for the cost of the product(s).
Please note that returns are free of charge from the regions we deliver to.
Please note that returns are free of charge from the regions Nina Ricci delivers to. To return your product(s) you can use the pre-paid and pre-filled return label and return an item for free within 14 business days from the day you received the order ; extended to 30 days for orders shipped to Germany.
It is not possible to modify an order once it has been confirmed.
Depending on the status of your order, it may be possible to cancel or modify it, although we are unfortunately unable to combine orders or add items to an existing order. To make changes to your order, please contact our Customer Service team as soon as possible, by e-mail at email@example.com, from Monday to Friday from 10am to 6pm (GMT+2).
If your order has already been shipped, it won't be possible to cancel it and you will have to return the order following our return process using the return label inside the package.
If you lost your return label, please contact our Customer Service by e-mail at firstname.lastname@example.org, from Monday to Friday from 10am to 6pm (GMT+2).
We will send you a pre-filled return label that you will have to print.
The refund period can take up to 14 calendar days from the reception of your return at our warehouse. Once we have examined the condition of the returned items, we will notify you by e-mail. Please also note that the refund will be made using the same payment method used for the purchased product.
Exchanges are not possible, we only accept returns.